As you can probably imagine, cancelling your Comcast account (XFINITY in this case) is not usually the kind of process that is simple and straightforward. If these horror stories are anything to go by, then you get the idea. It's understandable why Comcast makes it difficult to cancel an account, but does it really need to be this way? Of course not — but only if you go about the cancellation process a certain way.
My adventure into cancelling my previous XFINITY account started about two weeks ago, and I didn't even realize it at the time. Originally having looked into the XFINITY Movers Edge program, I thought I would set up a scheduled transfer that would automatically move my Internet service from my old address to my new address.
Rather than going through with the usual phone call from a "Moving Specialist" (used to verify account details), I decided to start an online chat with support. After my account information was brought up and I explained where I was moving to, it was much to my surprise that Comcast encouraged me to cancel my current account and start a new one.
Because I was moving out of state, apparently this introduces a conflict with my account number and requires that I open a new account altogether. Why an account is unable to be transferred from state to state, that's beyond my understanding. However, something pretty awesome happened. This suddenly brought up the exciting opportunity to get a fresh start — including the ability to take advantage of promotions that are exclusive to new customers only.
Now, I get it. I'm not technically a new customer. I've been paying for XFINITY Internet for years. But picking up and moving to a new state, I guess Comcast doesn't realize that. Either that, or they just don't care. All I know is that I'm now paying only $45/month, rather $82.95/month — and for 12 months! Not a bad deal.
So, are you looking to cancel your current XFINITY plan and you just happen to be moving out of state? Do what I did. Not only would you be getting a fresh start, but you could end up saving a ton of money in the long run. Going this route will also save you from the headaches that come with cancelling an existing account. After all, you don't want to have to deal with a similar situation below.